Help Centre

Help Topics

Which Bike Size Should I Choose?

Q1. What’s the difference between 26", 27.5", and 29" mountain bike wheels?

Choosing the right wheel size helps you feel more comfortable and in control when riding. Here’s a quick comparison:

  • 26" – Smaller wheels that are lightweight and agile. Perfect for teenagers or shorter adults. A great entry-level choice.
  • 27.5" – The most common size nowadays. Balances speed and control well, suitable for most adults.
  • 29" – Larger wheels roll over obstacles more easily and carry momentum better. Best for riders 175 cm+ who want speed and comfort for longer rides or light off-road use.

Q2. What’s the difference between frame size and wheel size?

Frame size refers to the height and length of the bike’s main structure (usually shown as S, M, L), while wheel size refers to the diameter of the wheels (like 24", 26", 27.5", or 29").

Both matter for comfort and control:

  • Frame size affects how stretched or cramped you feel on the bike.
  • Wheel size affects how the bike rolls and handles different terrain.

Q3. Which frame size is right for my height?

Each bike model on our website includes a recommended height range — please make sure to check the Size Guide on the product page.

If you’d like a more accurate fit, we recommend measuring your leg inseam (the distance from your crotch to the ground). It’s often more reliable than height alone.

Not sure between two sizes?

  • Want better handling (great for beginners or shorter riders)? Choose the smaller size.
  • Prefer more stability and comfort for longer rides? Go with the larger size.

Still unsure? Just reach out to us! info@horaciobikes.com.au
Let us know your height and leg inseam, and we’ll help you pick the right model and size.

Q4. What is leg inseam and how do I measure it?

Leg inseam is the vertical distance from your crotch to the floor (not the full length of your leg).

How to measure it properly:

  • Stand up straight against a wall, barefoot or in flat shoes.
  • Place a book between your legs, snug up to your crotch — as if you're sitting on a saddle.
  • Use a tape measure to measure from the top of the book down to the ground. That’s your leg inseam (in cm).

Be sure to stand upright, keep the book firmly in place, and don’t hunch over.
If possible, ask someone to help — you’ll get a more accurate measurement.

Q5. Can I buy a bigger bike so my child can grow into it?

It’s a common thought — but we don’t recommend it.

A bike that’s too big can be hard to control, uncomfortable, and even unsafe, especially for younger or beginner riders.
It’s always better to choose a size that fits now. Riding should feel natural and enjoyable from day one!

Bicycle Delivery

Q1: Authority to Leave vs. Signature Required

Authority to Leave (ATL): The courier is allowed to leave your parcel at your address without a signature. No one needs to be home. The parcel will be left at your front door or in a safe spot.

If you select ATL, HoracioBikes and the carrier are not responsible for parcels that are lost, stolen, or misdelivered once they are marked as delivered.

Signature Required: Someone must be home to sign for the parcel.

Please choose the option that best fits your situation.

Q2: What happens if I miss the delivery?

If you selected Signature Required and no one is home at the time of delivery:

  • Your parcel will usually be taken to the carrier’s local depot.
  • You’ll need to bring your ID to collect it in person, or request redelivery.

If it’s the first missed attempt, we could help you schedule a second delivery — but please note: Redelivery may take several business days, depending on carrier availability. Timing is based on the courier’s schedule and cannot be guaranteed.

To arrange redelivery, the fastest way is to contact the carrier directly using your tracking number.

Alternatively, you can email our customer support team at info@horaciobikes.com.au and we can request redelivery on your behalf — please allow extra time for this process.

Q3: When will I receive my tracking number?

Once your order is picked up by the carrier and leaves our warehouse, we’ll automatically send you an email with your tracking number. You can use it to follow your delivery progress on the carrier’s website.

Q4: Will the driver call me before delivery?

No. The driver will not call you prior to delivery. This is primarily due to road safety reasons.

Q5: How long does delivery take?

Most orders are dispatched within 1–3 business days after payment is confirmed.

Standard delivery times are:

  • Metro areas: usually 2–5 business days after dispatch
  • Rural and regional areas: usually 5–10 business days

Please note that both dispatch and delivery times may be delayed during peak periods — such as Black Friday and EOFY.

We appreciate your patience and understanding during these busy times.

Q6: Do you deliver to all areas in Australia?

We deliver to most areas across Australia. If you’re not sure whether we can deliver to your address, feel free to contact us — we’re happy to help you check.

Q7: How much is the shipping?

Shipping fees vary depending on your location and the size of the bike. You can check the exact shipping cost by entering your address at checkout page before completing your order.

Q8: Can I change my delivery address after ordering?

Yes, but please contact us as soon as possible.

If your parcel has already been shipped and you still wish to change the address, a redirection may be possible — but this will incur a fee starting from $65, depending on the carrier.

Q9: Can you deliver to PO boxes, locked bags, or roadside mailboxes?

Only bicycle accessories and small parts can be delivered to PO boxes, locked bags, or roadside mailboxes.

We are unable to deliver bicycles to these addresses due to size and courier restrictions. Please use a physical street address for all bicycle orders.

Q10: Do you ship internationally?

Unfortunately, we do not ship bicycles, bicycle accessories, or parts outside of Australia at this time.

Q11: What does “85% assembled” mean for boxed bikes?

When your bike is delivered in a box, it arrives 85% pre-assembled.

This means that key components such as the frame, drivetrain, rear wheel, and brakes are already installed by our technicians. The remaining parts need to be installed such as:

  • The front wheel
  • The pedals
  • The seat post
  • The handlebars

We include basic tools in the box. If you prefer a professional setup, you can take the bike to your local bike shop for final assembly.

Local Delivery

Q1: Do you offer ready-to-ride delivery in Brisbane?

Yes! We offer a convenient ready-to-ride delivery service for customers located in most areas of Brisbane, the Gold Coast, and Ipswich. Your bicycle will be fully assembled and professionally tuned by our mechanic before delivery, so it’s ready to ride upon arrival.

Typical delivery time is between 2 to 8 business days, depending on your location and scheduling availability.
We’ll send you an SMS notification 1–3 days prior to delivery to confirm the estimated date and time window.

Q2: How much does local delivery cost?

Local delivery fees vary by distance, ranging from $9.99 to $24.99.
You can see the exact fee at checkout after entering your address.

Q3: Do I need to be home to receive my local delivery?

No. You can choose Authority to Leave when placing your order, or simply let us know a safe place to leave the bicycle when we contact you via SMS before delivery.

Please note: We are not responsible for any loss or theft once the bicycle has been delivered and photographed in the agreed location.

Q4: Can I choose a specific delivery time?

We’ll do our best to accommodate your preferred time, but delivery windows are generally based on our team’s route planning.
You’ll be notified in advance and given a confirmed delivery window.

Q5: Do I need to assemble anything?

No. With local delivery, your bike will arrive 100% assembled and ready to ride.

Q6: Can I test the bike upon delivery?

Yes! You’re welcome to do a quick test ride when the bike is delivered. Our team will be happy to assist with any immediate questions.

Q7: What if I want to return a locally delivered bike?

Returns are still possible, as long as your bike meets the conditions outlined in our Change of Mind Return Policy.

If the bike is in eligible condition, you may:

  • Bring it back to our Brisbane store yourself, or
  • Request a return pickup service (a fee will apply).

For example, if you paid $24.99 for local delivery, the pickup fee for return will also be $24.99.
Please note: the original delivery fee is non-refundable.

Q8: Can you pick up my bike for servicing or repairs?

Unfortunately, we do not offer pickup for servicing or repair.
You’ll need to bring the bicycle to our Brisbane workshop. Thank you for your understanding.

After Receiving the Bike

Q1: How much assembly is required when I receive the bike? What do I need to install?

Our bikes are approximately 85% assembled before shipping and go through a full quality inspection.

When you receive your bike, you’ll only need to complete a few simple steps:

  • Attach the handlebar
  • Install the front wheel
  • Install the pedals
  • Mount the front and rear reflectors, and the bell
  • Check and fine-tune the brake system
  • Check the gear shifting performance

📽️ If you're unsure about any of the steps, we recommend watching our assembly video tutorial for clear guidance. You can also take the bike to your local bike shop for final assembly.

Q2: What checks should I perform after assembly?

Even though every bike is tested three times before it leaves our warehouse, vibrations or pressure during transit and minor assembly misalignments may occur.

We recommend performing a final inspection before your first ride. Please refer to the checklist in your manual, focusing on:

  • Brake responsiveness
  • Gear shifting smoothness
  • Proper tire pressure
  • Tightness of all bolts and screws

🔒 These checks help ensure safety and an enjoyable riding experience.

Q3: What should I do if I have trouble assembling the bike or something feels off after setup?

Don’t worry — we’re here to help!

If you encounter any issues during assembly or notice something unusual after finishing setup:

  • Feel free to contact our customer support
  • You can also send photos or videos of your setup to our technical support email

Our expert team will guide you through remote diagnostics to confirm proper assembly and help resolve any issues. We’re committed to making sure your ride is safe and smooth.

Maintenance

🚴 Every Ride

  • Check tire pressure and wheel condition – Make sure tires are inflated to a safe pressure. Spin the wheels to inspect for trueness and brake drag.
  • Clean and lube the chain – Wipe off any dust or dirt and reapply chain lubricant to ensure a smooth and quiet ride.
  • Wipe down fork and shock shafts – Keep these components clean to extend their lifespan and performance, especially after muddy or dusty rides.
  • Check thru-axles – Ensure that both front and rear axles are tight and secure before each ride.
  • Quick bike wipe-down – A clean bike runs better. Give your bike a fast wipe to keep it looking and riding great.
  • Charge your e-bike battery – For e-bike riders, keep your battery topped up to avoid unexpected ride interruptions.

🔁 Every 3–5 Rides

  • Check fork and shock pressure – Air pressure can drop over time, affecting ride comfort and control. Use a shock pump to top up if needed.
  • Inspect brake pads – Look for wear and ensure pads are not too thin. Clean with isopropyl alcohol if needed.
  • Check bolt tightness – Go over the bike front to back to ensure all bolts are secure, especially stem, handlebars, and cranks.
  • Wipe crank & wheel sensors (e-bikes) – Keep e-bike sensors clean to avoid error codes.

🛠️ Every 3–6 Months

  • Deep clean the drivetrain – Remove built-up grease and grit from your chain, cassette, chainrings, and pulleys. Re-lube afterward.
  • Check tire wear and sealant level – For tubeless setups, top off sealant if low. Replace worn tires.
  • Inspect chain stretch – Use a chain checker tool. A worn chain can damage more expensive drivetrain parts.
  • Clean e-bike electrical contacts – Carefully remove the battery and clean contact points with an electronics-safe cleaner.

🔧 Professional Service (Every 4–6 Months)

Recommended if you ride weekly or on rough terrain.

This level of service requires professional tools and expertise. We recommend taking your bike to a trusted local bicycle shop.

If you're located in Brisbane or the Gold Coast, feel free to contact us to book a service with our workshop team.

A professional service typically includes:

  • ✅ Full drivetrain cleaning and tuning
  • ✅ Brake adjustment or hydraulic bleeding
  • ✅ Gear indexing and derailleur hanger alignment
  • ✅ Suspension inspection (if applicable)
  • ✅ Full safety check of frame, bolts, and key components

Troubleshooting

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