30 Days Return Policy

Horaciobikes 30 Days Return Policy/Change of Mind Return Policy

Duration and Eligibility

  • 30-Day Return Period: For all orders placed through our website, you have 30 days from the day of delivery to return any unwanted items.

Condition of Items

  • Condition: To receive a full refund, the item must be unused, in the same condition you received it, and in the original packaging.

  • Test Rides: Generally, returns are not accepted for used bikes. However, if a test ride has been conducted and you wish to return the item due to personal preference, a restocking fee might be deducted from your refund to cover depreciation (as the bike can no longer be sold as new). This fee varies depending on the bike's condition.

    Return Process

    • Advance Contact: Please contact us at info@horaciobikes.com.au before returning an item, so we can guide you on the most cost-effective and efficient method for shipping it back to us.
    • Shipping Address: To return your product, mail it to: Unit 3/22 Central Ct, Hillcrest QLD 4118, Australia.
    • Return Shipping Costs: For change of mind returns, you are responsible for paying for your own shipping costs for returning your item. These costs are non-refundable. 
    • Local Bicycle Returns: If you receive a bicycle with our local delivery service and would like to return, we will arrange a pick-up at your location. The fee for this service matches the original delivery charge. For instance, if the local delivery was free, the return pick-up is also free. If you paid $24.99 for local delivery, the fee to pick up the bicycle for return will be $24.99. In-store purchases can be returned to our Hillcrest showroom.
    • Please note that the initial shipping cost will not be refunded.

    Damages and Issues

    • Damage During Delivery: If your item arrives damaged, immediately notify us by taking photos of the damage and contacting us through our contact form. 
    • Damage During Return Transit: If an item sustains damage during the return transit due to inadequate packaging by the customer, HORACIOBIKES reserves the right to charge for the cost of replacing the damaged part or component.
    • Lost During Return Transit: Horacio Bikes does not take responsibility for returns lost in transit if you arrange your own courier. We recommend using a trackable shipping service or asking us to arrange the label for you.

    Refunds

    • Inspection and Approval: Our mechanics will inspect any returned bike before authorizing a refund, a process that can take up to 5 business days after the bike is received at our warehouse. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.