30 Days Return Policy

Horaciobikes 30 Days Return Policy

Duration and Eligibility

  • 30-Day Return Period: For all orders placed through our website, you have 30 days from the day of delivery to return any unwanted items.

Condition of Items

  • Condition Requirements: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please unpack and assemble items only for sizing and inspection purposes to ensure they remain in "as new" condition. Test rides are not allowed as they may cause wear and tear.

Return Process

  • Advance Contact: Please contact us at info@horaciobikes.com.au before returning an item, so we can guide you on the most cost-effective and efficient method for shipping it back to us.
  • Shipping Address: To return your product, mail it to: Unit 3/22 Central Ct, Hillcrest QLD 4118, Australia.
  • Return Shipping Costs: You are responsible for paying for your own shipping costs for returning your item. These costs are non-refundable. 
  • Local Bicycle Returns: If you receive a bicycle with our local delivery service and would like to return, we will arrange a pick-up at your location. The fee for this service matches the original delivery charge. For instance, if the local delivery was free, the return pick-up is also free. If you paid $24.99 for local delivery, the fee to pick up the bicycle for return will be $24.99. In-store purchases can be returned to our Hillcrest showroom.
  • Please note that the initial shipping cost will not be refunded.

Damages and Issues

  • Damage During Delivery: If your item arrives damaged, immediately notify us by taking photos of the damage and contacting us through our contact form. 
  • Damage During Return Transit: If an item sustains damage during the return transit due to inadequate packaging by the customer, HORACIOBIKES reserves the right to charge for the cost of replacing the damaged part or component.
  • Lost During Return Transit: Horaciobikes does not take any responsibility for returns lost in transit.


  • Inspection and Approval: Our mechanics will inspect any returned bike before authorizing a refund, a process that can take up to 5 business days after the bike is received at our warehouse. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.