Technical Support

Horaciobikes' Technical Support is designed to provide helpful information and tips for assembling, riding, and troubleshooting bicycles. It aims to help you ensure that your bikes are safe and functioning properly, by providing guidance on proper assembly techniques, safe riding practices, and common troubleshooting tips.

Congratulations on receiving your new bicycle! Please check the integrity of the packaging to ensure that it has not been damaged during transportation, and then inspect the bicycle's body to ensure that it has arrived in good condition. If there is any damage, please take photos and contact our customer service

Then assemble the bicycle according to the installation guide, taking care when lifting and releasing it during the assembly process.

After assembly, please follow the following steps for safety inspection:

  • Check whether the front and rear wheels are correctly and securely installed.
  • Ensure the handlebar and stem screws are firmly installed to prevent handlebar slippage under force.
  • Check that the seat tube of the bicycle is securely fixed.
  • For further details, please refer to the installation guide."
  • Rotate the wheels to check for any scraping or grinding noises. If you hear such sounds:
  • Reposition the wheels first. If the wheel position is correct.
  • Check whether the brake position is offset. If there is any deviation, re-adjust the position of the brake. For more information, please consult the manual or click to access the brake installation and inspection guide.
  • Check whether the brake is functioning normally by applying it after rotating the wheel. Refer to the manual for further details.
  • Speed drivetrain (Group set: Shifters / Derailleur), Verify that the front and rear gear shifting is operating normally. Refer to the manual for further details.
  • Inspect the front and rear wheels to ensure that the tires are not leaking and that the tire pressure is within normal range. Refer to the manual for further details.

Ensure every ride is safe and enjoyable with our comprehensive 'Before Every Ride Checklist.' Designed for cycling enthusiasts of all levels, this checklist covers essential pre-ride inspections and adjustments to guarantee your bicycle is in perfect condition for hitting the road or trail. From tire pressure checks to brake and gear inspections, our checklist helps you address key safety points, so you can focus on the joy of cycling. Perfect for beginners and seasoned riders alike, this guide is your go-to resource for a seamless cycling experience. Download now and elevate your riding routine!

Pre-Ride Checklist - Horaciobikes

  • Always wear a properly fitting helmet to protect your head in case of an accident.
  • Obey all traffic laws and signals, and ride with the flow of traffic.
  • Use hand signals to indicate turns and lane changes.
  • Use front and rear lights when cycling in low light or dark conditions.
  • Wear visible and reflective clothing to increase your visibility to motorists.
  • Keep your bike in good condition and regularly check brakes, tires, and other components.
  • Be aware of your surroundings and anticipate potential hazards, such as parked cars, pedestrians, and potholes.
  • Always ride defensively and be prepared to react to unexpected situations.
  • Avoid distractions such as using your phone or listening to music while cycling.
  • Consider taking a cycling safety course to improve your skills and knowledge of safe cycling practices.