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HORACIO HELP
Warranty & returns
What is covered, how to make a claim, and how returns work.
Warranty
What warranty do Horacio bikes have?
It depends on the bike:
HORACIO bikes (mountain bikes and e-bikes): lifetime frame warranty. Forks and Shimano mechanical components are covered for 2 years, and wheelsets and other mechanical parts for 12 months.
HORACIO belt-drive e-bikes also have: Bafang motor 24 months, battery 18 months, Gates belt 2 years or 12,000 km.
HORACIO standard e-bikes also have: electrical components 1 year or 5,000 km.
SEAL Cycles bikes (Vortex 20, Vortex 24 and Vortex 26 kids bikes): suspension forks, Shimano components and wheelsets are covered for 1 year.
See our Warranty page for the full details and conditions. Your rights under Australian Consumer Law are not affected.
HORACIO bikes (mountain bikes and e-bikes): lifetime frame warranty. Forks and Shimano mechanical components are covered for 2 years, and wheelsets and other mechanical parts for 12 months.
HORACIO belt-drive e-bikes also have: Bafang motor 24 months, battery 18 months, Gates belt 2 years or 12,000 km.
HORACIO standard e-bikes also have: electrical components 1 year or 5,000 km.
SEAL Cycles bikes (Vortex 20, Vortex 24 and Vortex 26 kids bikes): suspension forks, Shimano components and wheelsets are covered for 1 year.
See our Warranty page for the full details and conditions. Your rights under Australian Consumer Law are not affected.
How do I request warranty help?
Read our warranty policy, then submit the Warranty Claim Form. If you would like us to pay for or reimburse repairs or replacement parts, contact us before authorising the work or incurring costs. Your rights under Australian Consumer Law are not affected.
Returns
Can I return a bike if I change my mind?
Yes, within 30 days of receiving it (or of collecting it in Brisbane), as long as it is unused and complete with its original accessories and packaging. Contact us before sending anything back. Return shipping is paid by you. Faulty items are handled separately under Australian Consumer Law. See our Return Policy for full conditions.
Policies & forms
Need a hand?
Tell us what you need help with. If it concerns an order, include your order number. We will reply within one business day.