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HORACIO HELP

E-bikes

Rules, range, charging and belt drive—everything specific to riding an e-bike.

Choosing an e-bike

Should I choose a belt-drive or a chain-drive e-bike?
Choose belt drive (Serenio) if you want a clean, quiet, low-maintenance bike for commuting and everyday riding. It pairs a Gates belt with Bafang automatic shifting, so there is no oil and no gears to think about. Choose chain drive (ThunderX) if you want an electric mountain bike or hybrid for mixed terrain and trails, with a Shimano CUES 1×9 drivetrain. If you are not sure, contact us with where you plan to ride.

Battery & charging

How far can I ride on one charge?
It depends on the model, the assist level, rider weight, terrain, tyre pressure, wind and temperature.

Serenio (504 Wh Samsung battery): up to 120 km in Eco mode in ideal conditions; most riders get about 70–90 km in Normal mode.
ThunderX (374 Wh battery): up to 70 km.

Each product page lists the battery and range for that bike.
How long does charging take?
The Serenio battery charges in about 4–6 hours with the included charger. The battery is removable, so you can charge it on the bike or indoors from a standard 240V Australian power point. Use only the charger supplied with your bike.
How should I look after my e-bike battery?
Charge it indoors at room temperature and unplug it once it is full. Do not leave it fully flat for long periods. If you will not ride for a few weeks, store the battery partly charged in a cool, dry place and top it up every month or so. Keep it away from heat and direct sun, and never use a battery that is damaged, swollen or has been dropped hard. Follow the battery instructions supplied with your bike.

Belt drive

Does a belt drive need maintenance?
Very little. A Gates Carbon Drive belt needs no oil and will not rust. Never put chain oil on it. Rinse off dirt with water and a soft brush when needed, and have the belt tension checked when the bike is serviced. With correct alignment and tension, a Gates belt can last up to 12,000 km. It is covered for 2 years or 12,000 km, whichever comes first.

Need a hand?

Tell us what you need help with. If it concerns an order, include your order number. We will reply within one business day.

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