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HORACIO HELP

Orders & delivery

Collection, dispatch and delivery explained—so you know what happens next.

Getting your order

Can I collect my bike in Brisbane?
Yes. We have one pickup location, in Brisbane. Bikes collected locally are fully assembled by default. Choose pickup at checkout where available and wait for your ready-for-collection confirmation before travelling. We do not have pickup locations in other states.
When will my order be ready or arrive?
Pickup orders are usually ready within 1–2 business days. Courier orders are usually dispatched within 1–2 business days. Busy periods and public holidays may take longer; we work to get orders ready as quickly as possible.

After dispatch, estimated transit time to metro areas in QLD, NSW, Victoria and the ACT is 2–5 days. Regional and remote areas take longer. Other destinations have different transit times. These are estimates, not guaranteed arrival dates; actual delivery depends on the courier and destination.
How much does delivery cost?
Enter your delivery address at checkout to see the available shipping charge before paying. If a rate is not available or you need help with your address, contact us.
What delivery options are available?
We currently offer Express Shipping for courier orders. Available services and charges are shown at checkout for your address. Bikes are sent boxed, approximately 85% assembled. For local collection, Brisbane is our only pickup location.

Tracking & changes

How do I track my order?
Use the tracking link or tracking number in your shipping confirmation to check the courier’s updates. Tracking may not update immediately after dispatch. If you cannot find your tracking details or need help, contact us with your order number.
Can I change my delivery address?
Contact us as soon as possible with your order number and the correct address. If the parcel has already been dispatched, redirection depends on the courier and may incur a fee. We will check what is possible; changes are not guaranteed.
What if I miss the delivery or it is taking longer than expected?
Check the courier tracking page and any delivery notice for the next step. Collection or redelivery arrangements depend on the carrier. If tracking is unclear, the parcel is marked delivered but cannot be found, or you need help with a delay, contact us with your order number.

Need a hand?

Tell us what you need help with. If it concerns an order, include your order number.

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