Orders & delivery

Yes. We have one pickup location, in Brisbane. Bikes collected locally are fully assembled by default. Choose pickup at checkout where available and wait for your ready-for-collection confirmation before travelling. We do not have pickup locations in other states.

Pickup orders are usually ready within 1–2 business days. Courier orders are usually dispatched within 1–2 business days. Busy periods and public holidays may take longer; we work to get orders ready as quickly as possible.

After dispatch, estimated transit time to metro areas in QLD, NSW, Victoria and the ACT is 2–5 days. Regional and remote areas take longer. Other destinations have different transit times. These are estimates, not guaranteed arrival dates; actual delivery depends on the courier and destination.

Enter your delivery address at checkout to see the available shipping charge before paying. If a rate is not available or you need help with your address, contact us.

We currently offer Express Shipping for courier orders. Available services and charges are shown at checkout for your address. Bikes are sent boxed, approximately 85% assembled. For local collection, Brisbane is our only pickup location.

Use the tracking link or tracking number in your shipping confirmation to check the courier’s updates. Tracking may not update immediately after dispatch. If you cannot find your tracking details or need help, contact us with your order number.

Contact us as soon as possible with your order number and the correct address. If the parcel has already been dispatched, redirection depends on the courier and may incur a fee. We will check what is possible; changes are not guaranteed.

Check the courier tracking page and any delivery notice for the next step. Collection or redelivery arrangements depend on the carrier. If tracking is unclear, the parcel is marked delivered but cannot be found, or you need help with a delay, contact us with your order number.