I recently had a minor drivetrain issue with my Horacio Blaze Cues 29er and realised it may still be covered by warranty. I contacted the company and received a quick reply requesting some additional info, pics & video to assist problem solving and progress the claim which I promptly supplied. The service dept generously offered to ship me the parts required to easily repair the bike which was appreciated due to the distance I live from the company. I know they would have completed the repair for me if it was to my convenience. I wasn't really expecting such a positive outcome. These guy's really do stand behind their product. The bike is as good as new again and I really have done a lot of riding on it. Thanks Horaciobikes !